Delivery & Returns
Everything you need to know about shipping and our returns policy
Delivery Options
Choose the delivery option that works best for your schedule
Reliable delivery for most orders
Faster delivery when you need it sooner
Urgent orders delivered next working day
On orders over £75
- UK Mainland - All delivery options available
- Northern Ireland - Standard & Express delivery
- Scottish Highlands - Additional 1-2 days
- Offshore Islands - Contact for quote
- Blank items: Same day dispatch
- Embroidery: 3-5 working days
- Printing: 2-4 working days
- Large orders: Contact for timeline
Returns Policy
Our returns policy complies with UK consumer protection laws
- Blank workwear (no customization)
- Standard catalog items
- Accessories without personalization
- Safety equipment (unused, in original packaging)
Conditions: Items must be unused, in original packaging, with all tags attached.
- Custom embroidered items
- Custom printed workwear
- Personalized garments
- Made-to-order items
- Items with company logos or branding
- Custom sized garments
Legal Basis: Consumer Rights Act 2015 - goods made to consumer's specifications.
Contact Us
Email or call within 14 days of delivery
Get Return Label
We'll provide a prepaid return label
Package Items
Original packaging with all tags
Refund Processed
Within 5-7 days of receipt
Defective Items & Quality Guarantee
We stand behind the quality of all our products
If you receive an item with a manufacturing defect or quality issue, we will replace or refund it regardless of customization.
- • Faulty embroidery or printing
- • Damaged garments upon arrival
- • Incorrect sizing (our error)
- • Color discrepancies from approved proof
Report within 7 days of delivery for fastest resolution.
We guarantee the quality of our workmanship and will address any legitimate quality concerns.
- • Embroidery thread quality
- • Print durability and adhesion
- • Garment construction standards
- • Color fastness and washing performance
30-day quality guarantee on all workmanship issues.
Exchanges & Size Issues
What to do if sizing isn't quite right
Sizing Concerns
While custom items cannot be returned, we understand sizing can be challenging. We offer:
- Free sizing consultation before ordering
- Sample garments for fit testing
- Detailed size guides on every product
- Goodwill exchanges in exceptional cases
Our Sizing Promise
If we make an error in sizing recommendations or there's a significant discrepancy from our size guide:
We will work with you to find a solution, which may include:
- • Alteration services where possible
- • Partial credit toward new order
- • Goodwill replacement in exceptional cases
Need Help with Delivery or Returns?
Our customer service team is here to help
Phone Support
(555) 123-4567
Mon-Fri 9AM-5PM
Returns Address
Your Company Name
Returns Department
Your Address Here